We closed all of our stores in March 2020 at the time that COVID-19 became a major public health issue. We have made the business decision to focus our resources on serving customers through our e-commerce site and our wholesale business partners.

Please contact our Customer Service Department at customercare@currentelliott.eu

All products are supplied from stock. We seek to ensure orders placed with us on weekdays before 15:00 (GMT+1) are shipped on the same day, provided we have received the relevant payment and correct information. Orders placed after 15:00 (GMT+1) will be processed the next working day. Despite these efforts, a delivery may be delayed by one day during busy periods, such as our sale season or around Christmas.

We work very quickly to ship out orders and start processing them once the order is placed. To cancel an order, please send an e-mail to customercare@currentelliott.eu during business hours as soon as the order has been placed although it’s not guaranteed the order can be cancelled. We are available Monday through Friday from 09 AM to 5:30 GMT+1 excluding holidays

We will refund the purchase price of one or more returned items as soon as possible and at the latest within 14 days after cancellation. We will notify you by e-mail that we have made the return payment by sending you a credit note. The amount will be refunded via the same payment option you used to pay for your purchase. When returning your entire order, we will refund the full purchase price and shipping costs.

Can I exchange my articles?

Have you received my returned items?

I have received an incorrect or damaged item

However hard we try to prevent this, it may happen that you receive an incorrect or damaged item. If this is the case, we are truly sorry. Please contact our customer service so we can provide a suitable solution.

What are the return costs?

MAINTENANCE OF YOUR JEANS

Wash tips

Washing instructions

COMPLAINTS PROCEDURE

Complaints procedure

HELP

• Returns
• Shipping
• Privacy Policy
• Size Chart
• FAQ's
• Terms of Service

ABOUT NYDJ

• Our Story
• Terms & Conditions
• Newsletter
• Blog
• Career

CONTACT

Monday - Friday: 9u - 17u CEST

Saturday and Sunday: Closed

Koningin Wilhelminaplein 13,
1062 HH Amsterdam
The Netherlands

E-mail us

customercare@nydj.eu

© 2023 NYDJ

First, check with neighbors and all possible areas that your courier could have left the package (i.e. hiding spots, front desk, mailroom, corridor, back door, etc.) If you are still unable to locate it, please contact us right away. We can start an investigation for your missing package with the courier service.

If you wish to return an item for any reason, you can do so within 30 days of receipt via Returnista.

Should the return of the items fail, we would like to ask you to contact Returnista or Current/Elliott customer service before returning the package.

If you do not wish to use our return service, these external costs of the return shipment will be at your own expense. In this case, we are unable to trace the return shipment.

All orders in The Netherlands and Belgium are delivered by PostNL, in UK by Royal Mail, in Germany by DHL, in France by Colissimo and in all other European countries by DPD. The shipping costs and delivery time vary for each country. The costs are non-recurring regardless of the size and the weight of the package. Any customs fees and/or import duties there may be are chargeable to you (this applies only to non-EU Member States).

The Netherlands

1-2 working days

Shipping costs € 4,95

Belgium, Luxembourg, Germany

1-2 working days

Shipping costs € 6,95

United Kingdom

2-5 working days

Shipping costs€ 6,95

Austria

2 - 3 working days

Shipping costs€ 10,95

France

4 - 5 working days

Shipping costs € 12,95

Denmark, Hungary, Italy, Poland, Sweden

4 - 5 working days

Shipping costs €14,95

Czech Republic, Greece, Portugal, Slovenia, Slowakia, Spain

4 - 5 working days

Shipping costs € 19,95

Ireland

4-5 working days

Shipping costs€ 12,95

Lithuania

4-5 working days

Shipping costs € 9,95

Bulgaria, Finland

4 - 5 working days

Shipping costs € 24,95

United Kingdom

4 - 5 working days

Shipping costs £ 14,95

At this time we don't ship to Cyprus, Jersey, Gibraltar, Guernsey, Isle of Man, Isle of Wight, Malta, Norway, Bulgaria, Czech Republic, Estonia, Greece, Croatia, Hungary, Portugal, Romania, Slovenia, Slovakia and Switzerland.

All products on Current Elliott are supplied from stock. We seek to ensure orders placed with us on weekdays before 15:00 (GMT+1) are shipped on the same day, provided we have received the relevant payment and correct information. Orders placed after 15:00 (GMT+1) will be processed the next working day. Despite these efforts, a delivery may be delayed by one day during busy periods, such as our sale season or around Christmas.

When your order is shipped, a confirmation will be sent directly to the email address you provided. You will receive an email as soon as the courier collects the parcel with information about the shipment. This email contains a link for keeping track of your shipment. Please note that the tracking code received will not be processed immediately, so you can normally expect to be able to track the shipment one day after you have received your delivery confirmation.

Haven’t you received the tracking code via e-mail? Please contact our customer service by e-mail so we can send you the code.

A maximum of three delivery attempts will be made (depending on the country). If you are not at home, the driver will leave a note in your postbox and try to leave the parcel with your neighbour. If this isn’t possible, the parcel will be brought to the nearest PUDO (Pick-up & Drop-off Point) where you can pick it up yourself or it will be returned to our warehouse. The note provided by the driver will inform you how to be able to collect your parcel.

If your parcel is delivered to a PUDO you will receive a reminder via email or text message after 2 days. If the parcel is not picked up after 5 days, it will be returned to our warehouse and we will contact you.

If at any time you won’t be at home, you can specify on the courier service website when and where they should deliver your shipment.

If you wish to return an item for any reason, you can do so within 30 days of receipt via Returnista.

Should the return of the items fail, we would like to ask you to contact Returnista or Current/Elliott customer service before returning the package.

If you do not wish to use our return service, these external costs of the return shipment will be at your own expense. In this case, we are unable to trace the return shipment.

Current Elliott guarantees a refund for all returned items, provided that the items are returned in their original condition. This means that the items are returned as original and original as possible and, as far as possible, all labels or tags are still attached. Should you have returned a worn product, we may charge you for this.

Money back: we will refund the purchase price of one or more returned items as soon as possible and at the latest within 14 days after cancellation. We will notify you by e-mail that we have made the return payment by sending you a credit note. The amount will be refunded via the same payment option you used to pay for your purchase. When returning your entire order, we will refund the full purchase price and shipping costs.

Unfortunately, it is not possible yet to exchange an item. You can return the desired items and then place a new order.

You will receive a confirmation by email once your return is being processed. When you make use of our return service via Returnista, this will most likely be the case within a week. However, if you send your package via a private courier, it can take up to two untill three weeks.

No matter how hard we try to prevent this, it may happen that you receive an incorrect or damaged item. If this is the case, we are truly sorry. Please contact our customer service so we can provide a suitable solution.